CONTACT/FAQ 

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Store

Why should I buy online?


There are plenty of reasons to buy online! 1. You're guaranteed a seat at the show. 2. You receive your tickets and passes instantly. 3. You skip the line at the door, and fly through our Express Check-In. 4. You can choose to display your ticket on your phone at the door, and save some paper. 5. You will not have to worry about forgetting your ticket(s) or money: we'll have your purchase on file when you arrive.




What happens after I make a purchase?


You will receive an email from us with the details of your order and your ticket(s). If you paid by a manual method, ie. e-transfer or mail-in cheque/cash, your ticket(s) will be marked as unpaid until we have received and verified your payment. If you purchased one of our T-shirts, they will be available for pickup at our next production.




May I pay at the door?


You are more than welcome to pay by cash or credit card at the door. However, door sales are while-supplies-last, and so to ensure you get your seat, we recommend purchasing online since prices are identical to that of the door. We have turned away patrons in the past due to overcapacity, and it always breaks our hearts!





Tickets

How do the free tickets for kids (12 and under) work?


Kids (12 and under) receive free entry, provided there is one paying adult for every 2 kids. The accompanying adult(s) must indicate in their online order how many kids will be joining them at the show. If this information is incorrect or not provided, there may be additional charges at the door.




How do the free tickets for students (highschool and above) work?


Students must present proof of ID (student card, transcript, etc.) at the door in order to be eligible for a free ticket. Students do not need to be accompanied by a paying adult.




Are tickets refundable?


Unfortunately, we do not offer refunds on tickets.




Are tickets exchangeable?


Yes, you may exchange the tickets to another show, provided that: 1. It is the same opera, and... 2. The other night you wish to attend is not sold-out. A $5 exchange fee will apply. Ie. Jim and Pat mistakenly bought tickets to Friday's show in Cambridge, and instead would like to attend Saturday in Waterloo.





Attending

What is the dress code for your events?


Unlike traditional opera establishments, we do not have a dress code! You should wear whatever is comfortable for you. You may elect to dress a bit formal, or you may choose to dress a bit more relaxed. Regardless of your choice, you will fit right in at Vera Causa Opera. To help you feel comfortable in your choice, know that our staff dresses in jeans and company t shirts with a professional accent such as a blazer. Our orchestra rocks darks jeans and black shirts. Our artistic director is famous for his vests and suspenders... In short: wear whatever you like!




How long are the operas?


Our operas almost never exceed 1 hour and 45 minutes in length: most are about 1 hour and 20 minutes long.




Are your operas suitable for my kid(s)?


Yes. While some operas deal with more mature themes than others, we adapt our traditional productions so that anyone can enjoy them. We do not adapt the operas in Canadian Opera Fest to suit a modern audience. Instead, we allow the new opera(s) to be presented exactly as they were written. If there is a production which contains mature themes or is not suitable for your child, we will have a disclaimer on our "This Season" page (vcopera.ca/season) located beside that production.





Donating

Can I get a tax receipt for donations to Vera Causa Opera (VCO)?


Yes, because we are a registered charity under the Canada Revenue Agency, all monetary and in-kind gifts to Vera Causa Opera are tax-receiptable. Our registered charity number is 77901 9892 RR0001.




What is the donor experience like at VCO?


The donor experience at VCO is largely different from that of other opera companies. We seek to give our donors a unique, communal experience wherein they not only understand the specific impact of their contribution, but are also able to witness and partake in the concrete difference they've made in our small organization. Our donors are active members of our organization and our surrounding communities. Our Friend of VCO (VCO donor) experience can vary year to year, often including: Tax Receipts for all contributions monetary or in-kind Reserved Seating Invitations to the Season Kickoff Party Special Donor Events - Dinners, Pub Nights, and more Open Rehearsal Passes Artist Meet and Greets Invitations to the Post-Season BBQ Dinner with the Artistic Director




How do tax receipts for in-kind donations work at VCO?


A tax receipt will be awarded for the Fair Market Value (FMV) of the non-cash gift. Generally, if the fair market value of the property is less than $1,000, a member of the registered charity, or another individual, with sufficient knowledge of the property may determine its value. The person who determines the fair market value of the item should be competent and qualified to evaluate the particular property being donated. If the fair market value is expected to be more than $1,000, the property will be professionally appraised by a third party (that is, someone who is not associated with either you or our organization). If the property is appraised, the name and address of the appraiser wil be included on the official donation receipt. Ie. Pat wants to donate her piano to VCO. Given that the value of the piano will exceed $1000, it is appraised by a professional. The professional appraises the instrument at $2500. Upon donating the instrument to VCO, Pat is issued a VCO Tax Receipt for $2500.





Main Office

107 Queen Street East, Cambridge, ON, N3C 2A9

519-277-9277

Monday - Friday                         11:00am - 4:00pm

Saturday - Sunday                     Closed

Central Activities

22 Bridgeport Road West, Waterloo, ON, N2L 2Y3

Monday - Sunday                     By Appointment

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© 2020 Vera Causa Opera

Registered Charity #: 77901 9892 RR0001